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Plans for product, service and fulfillment process
In order to make product and service satisfy the needs of customer and market, NEW PORT APPAREL makes the following objects for product, service and process:
1):Product: Superior quality, various types, energy conservation and safety, Various customers’ satisfaction
2):Service: Timely supply of high qualified products and excellent service for customers and related parties
3):Process: Guaranteeing fulfillment of product and service objects;Low cost, reasonable plan, high efficiency
When customer has special requirement for service, the market department, sales department and technical department should work together to make and execute plans for pre-sales, middle-sales and after-sales process according to actual needs. Then they will make improvement of process according to feedback, ensuring fulfilling whole service process.
Service Process
Guided by the service belief of “customer orientation”, the corporation makes the promise of “service just in time and establishes the image of “faster service with more refreshed, friendly and convenient features”.
1):Well-established service system for pre-sales, middle-sales and after-sales;
2):Controlled and constantly improved service process
3):Efficient communication through multi-channels and modes |
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